USER AGREEMENT

This user agreement applies to all services offered by Therapion Consulting (In this agreement, "The company" or "The therapy center") through the website it owns and operates, Therapion.com

TERMS AND CONDITIONS

By using our services, you confirm that you accept the following terms and conditions.

1. Payment instructions

All sessions must be prepaid. The company will never ask for your debit or credit card or PayPal account details. The company is not responsible for payments applied to a wrong account. There are no free counseling sessions. Our customer service provides free information on our services both before and after making a booking.

2. Cost and use of prepaid sessions

The client bears full responsibility for all costs that may result from the use of our service. All sessions must be held within 60 days of purchase. Fees can be changed at any time without prior notice. For phone counseling, the therapist will call you. The fee includes the cost of making the call. The client is responsible for any cost of answering the call.

3. Rescheduling a live session

If you want to reschedule your live session, you must contact our office 48 hours before the session starts. If you are unable to attend your session and give us less than 48 hours’ notice, the session will be cancelled and you will not receive a refund.

4. Problem situations

All live sessions begin punctually. The client must be present at the session’s start. Failure to do so will result in cancellation without a refund. We will contact you by e-mail if there is a problem on our end or if we are unable to reach you for a live session. We reserve the right to cancel any session at any time, without prior notice. However, if the company has to cancel a session, the session fee will be fully refunded. The following may render us unable to provide service: internet or phone connection malfunction, a situation out of our scope or practice and/or competence, or any type of security risk to you or us.

5. No emergency service

This is not a substitute for emergency service. If you suffer from severe depression, experience a sudden onset of a psychological crisis, or contemplate harming yourself or another person, please contact your local emergency center or a suicide prevention helpline.

6. Termination of services

a. Voluntary termination: the client voluntarily participates in our services and may decide at any point to discontinue use of services. There's no reimbursement for prepaid sessions that the client decides not use. b. Involuntary termination: the client may be terminated from services for reasons that put the safety or economical prosperity of the client or the company and its consultants at risk.

7. Waiver of liability

The client uses the service at his or her own risk and bears full responsibility for all decisions and actions that he (or she) may or may not take before, during, or after using the service.

For and in consideration of the company and its consultants (counselors, psychologists, therapists, psychotherapists, and career coaches) participating in its activities, the client hereby releases and discharges the company, its board of directors, the website, and the consultants working on behalf of its organization of any form of claims, causes, actions or demands, which the client, or the client's associates or family, may have hereafter in connection with any economical, physical, or emotional harm or damage that could result from activities and behaviors inflicted by the client, or the client's associates or family, or anyone else, while attending counseling or coaching services on the website, or at the company.

The client deciding to use the service waives the right to sue the website and the company, and its board of directors, and the consultant who gave the service, regardless of the client's nationality, residence, or the jurisdiction the client is protected by.

8. Technology and programs, booking system, and confidentiality agreement

a. Technology and programs: the client chooses the programs and systems (e-mail, chat, video conference and/or phone services and related technologies) through which he or she desires to use the counseling service. The company is not responsable for the functionality nor the data security of the technical solution(s) that the client chooses. Neither does the company recommend any particular system or program; the client is free to choose them according to his or hers needs and wishes.

Legal statement for U.S. clients: In accordance with HIPAA regulations and APA recommendations regarding Internet-based counseling services, the clients need to be aware that Skype, Zoom or phone sessions are not secured at all times.

Legal statement for clients from the European Union: We are committed to Europe’s new General Data Protection Regulation.

Read Our GDPR Implementation Policies

b. Booking system: the client can use the counseling service without using the booking system provided by the company. If he or she so wishes, the client may contact our office via e-mail or phone to make a booking.

c. Confidentiality agreement: the client agrees to respect and maintain the confidentiality of all information and advice given by the company and its consultants during and after the use of our service. Any communication from the consultant may not be copied, recorded and/or released to a third party. The client’s records are confidential data and shall not be released to any one during or after the service.

9. Information acknowledgement

By using our service, the client acknowledges having read and accepted the list of fees and costs as published on the website, that he (or she) understands the information in this User Agreement, which includes Terms and Conditions, and that any questions the client has about the information contained on the website are answered to his (or her) satisfaction prior to the use of the service.

The client is aware that he (or she) can refer to the company's website should clarification be needed now, or in the future, regarding anything related to the services offered by the company. Additionally, the client is aware that should he (or she) need to contact the company, it can be done by e-mail or phone during office hours. The contact information can be found on the company's website.

The client agrees to continue to maintain this agreement even after his (or her) active affiliation with the company and its services has ended. Therapion Consulting is a private company registered in Helsinki, Finland. All counseling services are provided in accordance with Europen Union law.