GDPR Datenschutzrichtlinien bei Therapion

Therapion stimmt mit Datenschutz überein. Hier können Sie lesen wie wir die neuen europäischen Datenschutzrichtlinien (GDPR) bei unserer Webseite und in unseren Diensten implementiert haben.

Erst veröffentlicht: Mai 22, 2018
Letzte Überarbeitung: Mai 24, 2018

1. Use of services is voluntary

(In reference to CDPR, Art. 6.1.a) The use of our services is voluntary. The client can terminate to use our services at any time.

2. Data is collected directly from user

All data is collected directly from the client. The client is free to submit us information that he or she considers useful for his or her case. Our mutual goal is to provide best possible treatment. Anything irrelevant to that can be excluded. In order to maintain communication with the client some kind of contact details are needed.

3. User data can be deleted at any time

The client can request a copy of client records at any time. The client can request us to delete all records related to him or her at any time.

4. Purpose of data collection

Client related information will never be released to any third party. All collected data is directly related to the treatment and to safety. By safety we refer to both patient's well-being and to ciber-security in general. For group meetings and live events we collect contact information from interested parties so that we can send out invitions. The same applies to training seminars that we organize. If there is a person who has previously submitted his or her enrollment form, but no longer wants to be part of the event, he or she can ask to be removed from the invitees' list at any time. The invitees' list is updated and kept safe by our office and shared with the event's host only.

5. Data transfer and third countries

(In reference to CDPR, Art. 13.1.f) The client needs to be aware that IT systems and computer programs are not perfect and using them may cause risks. The client is free to choose his or hers IT systems and computer programs, and use our services through them, as long as the chosen IT systems and programs are legal and do not cause safety issues, nor to the client nor to the company nor to the counselor who's handling the case. The client's technology related decisions must be voluntary, and will be treated as such. In addition, our clients need to understand that programs such as email, chat, video conferencing softwares, and phone services may include data transfer to third countries. In order to limit risks we recommend that the client uses IT systems and computer programs that are provided and operated by well-reputated and well-respected companies.

6. Special needs will be respected

If the client has special needs regarding ciber-security, he or she can contact us at any time. Whereas we cannot provide IT systems or computer programs, we can provide useful ideas on how to increase ciber-security and how to use our services safely.

7. Our booking system

Our booking system collects selected information items from the client when a booking is made. Part, if not all, of that information may be saved by our system for a limited time period, but never longer than for twelve months. We do this in order to provide best possible treatment to returning customers and to ensure that financial and other obligations are met accordingly, ie. we need to be able to control that all booked sessions are paid for, and that they are subsiquently provided. The counselors who work with us keep their own records related to the client. In doing so, they will respect the regulations and laws that apply to mental health care sector.

8. Duration of data storage

As stated above, our general rule is 12 months. No older records of the clients will be kept. The only exception to this rule are special cases that need special attention for legal or security concerns.

9. Data Protection Officer

Our company has a special Data Protection Officer. The client can contact him anytime through our Customer Services.

10. Further information

We are committed to data protection. Therefore all clients are free to assist our monthly live events. Especially recommendable is our group "Therapy For All." It is a monthly group meeting that enables the participants to ask anything they want related to our services. It is also a wonderful opportunity to discuss data protection related questions.

You can request a translation of this document at any time. Please contact our Customer Services department at your will.